6 Customer Service Tenets Used By Amazon To Create Effortless Ex

6 Customer Service Tenets Used By Amazon To Create Effortless Experiences

https://www.forbes.com/sites/dangingiss/2019/10/07/6-customer-service-tenets-used-by-amazon-to-create-effortless-experiences/

Relentlessly advocate for customers.

Trust our customers and rely on associates to use good judgement

Anticipate customer needs and treat their time and attention as sacred.

Deliver personalized, peculiar experiences that customers love.

Make it simple to detect and systematically escalate problems.

Eliminate customer effort through this sequential and systematic approach: defect elimination, self-service, automation, and support from an expert associate.