Cathay Pacific CEO said he would lead a cross-department task force to enhance the company’s “customers first” culture, ensuring its service had a solemn and polite image, while also improving it quality.
Asked if he would hire more Mandarin speakers as cabin crew, Lam said he would not rule out the possibility.
坐过一次国航，空姐对说普通话的中国面孔也是如此，打着官腔的冷漠一望便知，转身对老外立即换了另副面孔。
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何止国航，全球航空公司对待国人大多如此，不妨换个思维，国人是不是也该找找自身原因呢，尤其那些动不动就爆粗动粗的人