India is by far the largest outsourcing market with a predicted 169,000 offshore call center staff by 2010, nearly double the present number of 95,000.
But call centers in Eastern Europe are expected to triple in that same amount of time from 3,700 to more than 10,000.
Growth in North Africa is also expected to triple from 7,800 to over 23,000...mostly driven by Egypt.
The major concerns are the high turnover rate in India and the instability in the latter players.
Still, India has to be looking west AND while doing so, looking back over its shoulder at China.
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