3. APPEARANCE/ATMOSPHERE
Your restaurant should be pleasant, clean, and attractive. You and your associates should:
. Wear you SMILE!
. Wear your nametag.
. Dress appropriately.
. Practice good hygiene.
. Wear a clean, wrinkle-free uniform or clothing in good condition.
. Maintain clean hair, held back or up if shoulder-length or longer.
. Have clean hands and nails.
. Not wear strong fragrances.
. Not drink, eat, smoke, or chew gum in guest areas.
Your entire operation must be attractive and well maintained. Check for the following:
. Parking lots are free of trash.
. Trash containers are emptied frequently.
. Light bulbs are checked regularly and burned-out bulbs are replaced immediately.
. Tables are clean.
. All orders are complete and correct.
. Seats are free of spills and crumbs.
. Floors are clean.
. Register is clean and organized from both behind and in front of the counter.
. Tables, chairs, pictures, and other fixtures are straight, lined up and clean.
. Lighting, temperature, and music are appropriate.
Restrooms are a critical area! Pay attention to the following:
. Be sure deodorizers are working properly.
. Empty trash frequently and clean trash containers regularly.
. Keep soap dispensers filled.
. Maintain a good supply of paper towels and toilet paper.
. Clean counter tops and wipe up spills and splashes.
. Clean and flush toilets and urinals.
. Keep mirrors free of dirt, fingerprints, and splashes.
. Clean and wipe off smears and fingerprints from walls.
. Clean floors and keep them free of trash.
. Make sure vents are working properly.
. Train associates to clean the restroom every time after they use
it by “1-minute- cleaning” method .
Remember, many guests judge your overall appearance by the condition and cleanliness of your restrooms. This is why keeping all the above items clean and polished is critical.
4. Price
The price depends on the food cost, labor cost and the class level of the restaurant.
