Request to be friends, how to treat customers posting mail inquiry, recently I am more busy there has been no time to sort out, but I will continue posting my personal experience, because I do foreign trade is not long, so my experience is only for your reference, hope to see friends postings problems in the text put forward their own views, and the thread to write your own mind and the correct approach, I will reply the first time and concluded the best solution.
Has just entered my first friends in foreign trade, the need to learn is the first flow of foreign trade have a general understanding of, and perhaps many of us, when a friend at school did not come into contact with foreign knowledge, but merely out of the industry's hobby, and perhaps also because the tide to follow to find a job which entered the industry, then the minimum can first read "Business English" and "out letters or telegrams" of books, on his own work to have a knowledge about, if you are currently engaged in is with a single character, then at least to understand the documentary a few large, 1) samples, samples of which also includes the development and tracking of 2) Price, of course, including the customer's inquiry and you reported out to the customer the price of three) orders, mainly large products in the pay period before shipment tracking and the preparation of a series of documents 4) payments, different payment methods for recovery under the loan 5) Aftermarket service to the customers about their orders out of feedback and the face of complaints from the guests solution. If you are involved in the operational aspects of the above points, of course, have to do it, but we will have more than a pre-market development. Business of course, to develop their own markets and customers.
In the foreign trade workers who, in fact, we should have a certain attitude of service concept and the work has been able to work more in place, more effective, we need to do: take the initiative, flexible, and carefully add patience, caution and so on, these pairs of Our work is very important, then how do they do to the above points, what can they do to enhance our daily work, I will mention in connection with reality, and one by one.
How do guests Inquiry
First I'll talk about how to deal with customers a basic inquiry handling, the requirements of the guests may not be very professional, but also did not mention any special requirements, then how do we put such a general inquiry into competitive pricing, which is often said that the real drive it?
Please kindly see the below email form the customer:
Hello xx:
I need to get a quote on a 1 Lapel Pin on the following quantities:
500-1000
1000-1500
1500-2000
2000-2500
2500-3000
3000 +
or basically your price breaks
Can I also get some artwork? Specifics:
Logo (attached) inside the State of Texas with the following text:
2006
Reno, Nevada
Thanks for all your help!
XXXXX (company information)
XXXXX
XXXXX
A small arts and crafts of this inquiry, the guests do not specify the product approach, the expected delivery, shipping methods and reasonable method of payment, but also from above, such an inquiry, perhaps we are not able to feel for customers What a professional, our products are not particularly understand, then how do we come to reply the next quotation, see the following message:
Dear Amanda,
Thank you very much for your new inquiry.
According to your attached artwork, we suggest you proceed this design in two process: Iron stamped with soft enamel and Brass offset printing, please kindly choose the best one you prefer to have. Thanks.
Please kindly find our best offer as below for your reference:
a) Material and Process: Iron stamped with soft enamel
Size: 1
Thickness: 1.0mm
Plating: nickel plating
Colour: 4C
Epoxy: without
Back text: without
Attachment: B / C
Back of Pin: Smooth
Packing: each in a polybag, 100pcs in masterbag
Quantity: 500pcs/1000pcs/3000PCS/5000PCS/10, 000PCS
Unit price: USD0.133/USD0.112/USD0.106/USD0.102/USD0.096
Mould charge: USD30 each design (Refundable when order confirmed more than 10,000 pcs)
b) Material and Process: Brass offset printing
Size: 1
Thickness: 0.8 mm
Plating: nickel plating
Colour: 4C
Epoxy: without
Back text: without
Attachment: B / C
Back of Pin: Smooth
Packing: each in a polybag, 100pcs in masterbag
Quantity: 500pcs/1000pcs/3000PCS/5000PCS/10, 000PCS
Unit price: USD0.154/USD0.148/USD0.134/USD0.124/USD0.119
Mould charge: USD32 (Refundable when order confirmed more than 10,000 pcs)
Lead-time:
Samples --- within 8 days after receiving your order confirmation.
Full production --- within 15 - 20 days after sample approval.
Estimated packing details
5000pcs / carton
Measurement: 34X29X28MM
Gross weight: 8 kgs per carton
Terms: FOB Hong Kong for total amount of one shipment is greater than USD4, 000.00
Ex work Hong Kong for total amount of one shipment is less than USD4, 000.00
Payment: 100% in advance by T / T.
Total amount is less than USD10, 000, credit card is also workable.
Total amount is over USD30, 000, Irrevocable L / C at sight is also workable.
Remark:
The above prices only enclosing 4 colors, please add usd0.005/colour/pc for more than 4 colors.
We will provide approval sample before production, if request so. Samples will be charged as mould charge and the freight charge for samples will be at buyers expense.
By the way, attached is the artwork for your reference, please kindly check and advise.
Any questions, please feel free to contact with me at any time!
I am looking forward to hearing from you soon!
Best Regards
XX
Xxxxxx (company information)
Xxxxxxxxxx
Reply to this reading, you will feel that perhaps a bit long and the guests as simple as a few words about why we have such a detailed reply will be in it, which is related to the flexibility I have to say, because if you simply tell the guests to your practices and prices, when the guests get his hand and then he did not refer to, if a person gave him a lower price, I think perhaps you will not have any audio, and in the beginning we have started the work of trouble spots, spend time point, would be beneficial and will cause a greater harvest, when you reported that the price to the patrons of the two kinds of time, then the choice of the guests will be big, he can order the size and the number of quality requirements to choose right own price, but also the corresponding prices are listed in our terms, about the packing details, delivery of samples and large goods delivery, as well as who will bear the freight of our company what kind of payment accepted, so customers receive our reply will be more when there is the chance of success, but also feel that our product is very professional, and sometimes even a little of your customers will place orders with the production release to us. Therefore, we can usually inquiry in the face of the guests when the offer can not be pure, but to consider how this kind of offer to become the true sense of the real plate.
Source:http://www.Tradenovice.com
