The emotional competence framework
Personal Competence
These competencies determine hoe we manage ourselves.
Self-Awareness
Knowing one’s internal states, preferences, resources, and intuitions
- Emotional awareness: Recognizing one’s emotions and their effects
- Accurate self- assessment: Knowing one’s strengths and limits
- Self-confidence: A strong sense of one’s self-worth and capabilities
Self-Regulation
Managing one’s internal states, impulses, and resources
- Self-Control: Keeping disruptive emotions and impulses in check
- Trustworthiness: Maintaining standards of honesty and integrity
- Conscientiousness: Taking responsibility for personal performance
- Adaptability: Flexibility in handling change
- Innovation: Being comfortable with novel ideas, approaches, and new information
Motivation
Emotional tendencies that guide or facilitate reaching goals
- Achievement drive: Striving to improve or meet a standard of excellence
- Commitment: Aligning with the goals of the group or organization
- Initiative: Readiness to act on opportunities
- Optimism: Persistence in pursuing goals despite obstacles and setbacks
Social Competence
These competencies determine how we handle relationships
Empathy
Awareness of others’ feelings, needs, and concerns
- Understanding others: Sensing others’ feelings and perspectives, and taking an active interest in their concerns
- Developing others: Sensing others’ development needs and bolstering their abilities
- Service orientation: Anticipating, recognizing, and meeting customers’ needs
- Leveraging diversity: Cultivating opportunities through different kinds of people
- Political awareness: Reading a group’s emotional currents and power relationships
Social Skills
Adeptness at inducing desirable responses in others
- Influence: Wielding effective tactics for persuasion
- Communication: Listening openly and sending convincing messages
- Conflict management: Negotiating and resolving disagreements
- Leadership: Inspiring and guiding individuals and groups
- Change catalyst: Initiating or managing change
- Building bonds: Nurturing instrumental relationships
- Collaboration and cooperation: Working with others toward shared goals
- Team capabilities: Creating group synergy pursuing collective goals
