Dec 12 周一5:22pm, Such a beautiful moon.
Dec 13 周二 7:47am Hope you enjoyed the moon last night. What do you want me to record for you to practice?
1:04pm What you say to the family when you come home. I did enjoy the moon from a hot tub last night.
Pic
What's this? Nice. Glad to hear that! That's the thing your wishes could come true. "Big"
Good job
:-)
4:26pm What did you want to do for supper new year eve?
No plan yet. Order in?
Or we could make something together? Like the soup or ribs?
Sounds good. T and K are coming on 27th, back on 31st
Ok. Want me to stay at my room mate instead?
He wants to meet you and have fun together
Ok, I like Tony. Never met K
They willstay with YY when you are my place
Ok
Dec 14 周三 3:28pm I got a gift from superan. :-) 收到Floating House 的邮件，他买的票。
:-) Thought we could try it a few more times
Niiiice!
Dec 15 周四，发了邮件给他：Below is that I got from my boss, and the meeting is tomorrow.
Thanks,
Andrea
I invite you to a green light session surrounding customer retention. What is a green light session you say? A green light session is a brainstorming session where we want to generate ideas, all ideas, any ideas, everything goes and nothing is a bad idea. We will then gather that information and narrow it down to find the best idea that we can move forward with. This should only last 15 - 20 minutes.
The question I have is, what can we do to improve customer retention?
Let me know if you can join, if you cannot that is ok, but if you can please spend some time preparing before the meeting so you have some ideas in mind.
Thanks
他回复：
Usually people stop coming back for one of these reasons:
1. Need is fulfilled, no longer any future need
2. Unhappy with the customer service experience
3. Unhappy with the product delivered (deficiencies, not what they asked for)
4. Price is too high for the perceived value of the product
Why do your customers leave you?
6:32pm How had your week been?
I emailed him back said I will attend the meeting
Good, hopefully it's positive
I sent your points to him and he said that's great insight
I've done this a few times before. :) Go in and look like a genius tomorrow.
:-)
Really for customer retention make sure you are gathering good feedback during and after the product delivery. Make sure you have a clear way to track it internally so you can use the feedback. Then set good KPI's to get staff motivated to your goal and held accountable. I've had a lot of training and experience in this area
You rock!
Take those points in with you tomorrow. Thanks, but it's easy when it's part of what I do for a living. Other than work how are you doing?
Good. :-)
Only 5 more days to Tuesday night. If you're still available then?
I went to see the chiro and rest home now. Can't wait to see you
Thanks, Me too
Are you having fun?
Not really. But only a few days left.
How is your back?
Had two massages this week they really helped. I have a small bruise on my shoulder from something defferent she tried
Nice! Try to find some fun things to do and enjoy the rest of your trip. Bruise?
Pic
Hurt?
It's ok, just looks weird. A little tender but not bad.
Don't let them hurt you again
Back in RD drive back today
What did they do
Called cupping. Suction cups but she did it a little too hard she said "opps" Lol
I see Are you RD already?
Yes just an hour ago. Up to E tomorrow
I will go to my company's party with YY tomorrow.
Good for you! Have fun. Companies like people who attend their functions
Are you staying with your room mate tomorrow?
No I have a hotel booked. My company is sponsoring the singing Christmas tree so I have been asked to attend. Bringing my family up for the weekend then they are taking the bus back Sunday afternoon. Room mates Sun Mon night
Feeling you are beside me now
Nice me too.
What is KPI
Key Performance Indicator. Something in control of the staff to achieve. Could be customer satisfaction, order accuracy, etc.
You know a lot! Proud of you
Lol thanks. This is what I want to write my book around, customer service
You can give lessons to those business owners
Yes, I've had a few companies offer me a job around this. Some in the US
How about you start a new company to teach people
Well, once I can get some time and write my book my goal is to dosome speaking and consulting. Then wind down the amount of time I work
Very nice!
Sell my company shares and semi retire. That's the plan anyway. Seems so far away sometimes!
Time flies
Sometimes. Not so much this week
Kiss
Thanks
Dec 16 周五11:06pm Going home, a lot of alcohol. ;-)
Dec 17 周六 3:37pm Goodparty?
It was nice
Great! Glad you went
Yeah, I will go to this tonight. Pic 钢琴演奏会
Nice, have fun
How are you today?
Good, thanks
I got haircut today
Nice! Send me a pic
;-) You have to wait to see me
Oh the suspense
Did you go to WEM today?
No the space and science centre
Had fun there?
Yeah it was good. Going to see the new star wars movie tonight
Nice!
发了电影院链接给他。Would you like to see this tomorrow>
You're busy tomorrow?
My stuff starts at 7pm
I've make plans already with my room mate. Family is in town until later afternoon.Adjusted it after you were busy. Sorry
No problem
Dec 18 周日 11:01am 4pm movie you say? I can be over around 2. I moved things aroud a bit. Unless you're busy now too
Nice, see you
You 'll have to think of something for us to do until we need to leave for the movie...
;-) How about work out
Something to get you hot?
Yeah, is your back okay? ;-)
Back feels good right now.
;-)
1:13pm Running ahead. Be there is about 15 ok?
Sure.
拿了瓶红酒走过来，我正在大声练唱。迫不及待。。。然后就睡过去了，醒来四点整，电影也来不及看了。里
5:29pm Was nice to see you baby, even for a short time. Sorry we missed the movie
It was nice, no worries we can go Tuesday
The movie is in the same place we first went painting right?
是
Ok, want me to call you an uber just after 5 and we can meet at the theatre? I can get there on time going straight there.
That would be great 太好了！Tai Hao La！
Ok sounds like a plan
Kiss.
看的罗曼蒂克消亡记。他带了润肤露，一边看电影一边按摩我的双手和双脚。看完去了我们第一次约会的酒吧，点菜的时候我说我不是太饿，我们就决定买个汉堡对付一下晚餐算了。
回到家，激烈。。。里
