When you pick up the phone there are three basic things you should do.
标准的办公室接听电话用语是：问候客人；说出公司或部门名称；提供帮助。
1. Greeting: Good morning/good afternoon/hello.
你好！早上好/下午好/晚上好！
2. Identify company: AMC company. James speaking.
AMC公司。我是詹姆斯。
3. Offer help: May I help you?/ How can I help you?
有什么需要帮忙的吗？我可以为你做什么？
Good morning. Chinook Limited. How can I help you?
早上好。奇努克有限公司。我可以为你做什么？
AMC company. Jane speaking.
AMC公司。我是Jane。
Hello. My name is Susan.
你好,我是Susan。
IBM, this is Grace.
IBM公司,我是格雷斯。
