https://www.nytimes.com/2017/04/12/business/united-dragged-passenger-video-chicago.html?hp&action=click&pgtype=Homepage&clickSource=story-heading&module=second-column-region®ion=top-news&WT.nav=top-news&_r=0
On the third day after the public outrage over a violent removal of Dr. Tao from the airplane, the United continues struggling to respond to the crisis. Mr. Munoz, the CEO of the United Airline seemed more contrite to what happened and how the management handled this crisis. Trying to quell the anger of its customers, the United offered refunds to all the passengers on flight 4311. Is this measure good enough to solve the crisis? I deeply doubt about this. This matter just ignited people's negative feelings toward the airline industry. In recent years, the air-travel has become so inconvenient for customers. The airlines tried their best to maximize profits by shrinking seats and legroom and charging passengers for many services that once were included in the basic ticket price. Two officers who involved in the violent removal of the passenger from Department of Aviation were placed on administrative leave.
