10 Things We Hate About ISPs and Cable and Phone Companies

ZT

10 Things We Hate About ISPs and Cable and Phone Companies

http://www.pcworld.com/article/164381/10_things_we_hate_about_isps_and_cable_and_phone_companies.html

Her voice is urbane, saccharine-sweet, maternal. She is grateful that I telephoned; my call is important to her. I hate the sound of her voice.

It\'s the recorded voice you hear when you call your cable, telephone, or satellite TV company. I saw the owner of that voice on TV once, on a news show, recording her happy, reassuring, tranquil little messages in some voice-over booth in Burbank. A pretty mom, late thirties, tanned--exactly what you\'d expect.

To me, her voice has come to represent everything that irks me about service providers. It\'s the first thing I hear after something goes wrong with my service, and I have to set off on the long march toward getting the problem fixed. Her voice is a bad omen, often foretelling protracted service outage, long consultations with bored/impatient/arrogant/not-so-bright phone reps, missed appointments, false promises, and strange charges on my bill. That\'s what this story is about.